Purchasing Terms

PRE - ORDERS & BACK ORDERS

  • Kindly secure & book your order by making advance payment for your item.
  • Strictly no refunds for all pre - order / back order items.
  • Strictly no order cancellations for all pre order and back order items.
  • Do expect unwanted and unintended delays in order fulfilment due to huge quantities being processed at any period of time.
  • If you have placed a back order or a pre order item together with a ready made item, it is our standard practice to ship you the ready made item first before the back order / pre order item arrives.


INTERNATIONAL SHIPPING

  • We ship worldwide via Fed Ex International Priority or Malaysia Post EMS.
  • International expedited shipping will take 3-5 working days. Malaysia Post EMS will take 7 working days.
  • You may track for delivery via Fed Ex here and delivery via Pos Laju EMS here.
  • Shipping Fees will be calculated upon checkout.
  • We provide complimentary shipping to Singapore & Brunei via EMS which will take 7 working days, tracking number will be provided upon order dispatch.
  • We ship to all countries except Israel & Nigeria.
     

SHIPPING WITHIN MALAYSIA / DOMESTIC FULFILLMENT

  • Shipping is FREE within Malaysia.
  • Estimated delivery time to West Malaysia via Pos Laju is 2 - 3 working days.
  • Estimated delivery time to East Malaysia via Pos Laju is  3 - 5 working days.
  • Expect delays during festive periods and sales promotion period.

CUSTOM MADE SHOES ORDER FULFILLMENT

  • Please note that for all handmade custom made items, delivery period is 4 - 6 weeks from fabrication till order receipt.
  • We do not allow refunds / exchanges for custom made items.
  • We are only able to customize shoes base on existing shoe designs and shoe lasts which we have in possesion.
  • For customization of designs which are not from our existing catalogue, there will be design differences due to technical reasons & tools used for manufacturing. We are unable to replicate external designs 100% and in the event which the customer insist on fabricating their own design, this implies that the customer fully understands that the shoe fabricated will not be 100% identical from design proposed.
  • All sales are FINAL. No refunds will be entertained.


CUSTOMS & IMPORT DUTIES

  • Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).
  • Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

EXCHANGE

  • We accept exchanges within 15 working days for all domestic orders and within 30 working days for all international orders.
  • Exchanges are only valid for sizing issues or manufacturer's defect.
  • Postage is to be borne by the customer in the event of an exchange.
  • All items must be returned in original condition, not worn, not washed and not changed in any way. The management of ChristyNg.com reserves the rights to reject any damaged or used items based on our discretion.
  • We do not accept exchanges for custom made / personalized items. 
  • Returns should be sent to the following address along with proof of purchase. Returns without proof of purchase will not be entertained.

    Christy Ng Sdn Bhd (1040088-T)
    57-1, Block D,
    The Suites, Jaya One,
    No 72A, Jalan Universiti,
    Petaling Jaya,
    46200 Selangor, Malaysia
    +603-74955909

     
  • We do not accept returns / exchanges of online purchases at any of our retail outlets. All returns are strictly to me made at Jaya One only.
  • Upon returning your item to us, please email [email protected] with the following information:-

     1) Your Name ( As per invoice )
     2) Invoice Number / Order ID 
     3) Reason for return

     
  • We will not entertain exchnages if information provided is not complete or invalid.
  •  The management of Christy Ng Sdn Bhd reserves the rights to reject any returns at our sole discretion shall we find any goods returned in a damaged / altered / used condition. 
  • We do not accept refunds for items which are on clearance or sale. 

REFUND

  • Refunds are only valid due to manufacturer's defect and request within 15 working days for all domestic orders and within 30 working days for all international orders.
  • We will only issue you a refund via STORE CREDIT and it may take up to 15 working days to process.
  • Postage is to be borne by you in the event of returning the shoes.
  • All items must be returned in original condition, not worn, not washed and not changed in any way. The management of ChristyNg.com reserves the rights to reject any damaged or used items based on our discretion.
  • Please take noted that ALL clearance or sales items are not refundable.