We ship worldwide through our international site at int.christyng.com

 

Estimated delivery time

3–5 working days for most countries, and up to 10 working days depending on destination and customs clearance.

 

Delivery times may vary due to factors such as customs processing, local courier delays, or international shipping restrictions.

 

Shipping fees

Calculated at checkout on our international website.

 

Please note that customs duties, taxes, and import fees may apply depending on your country’s import regulations. These charges are not included in your order total and are the responsibility of the recipient. We recommend checking with your local customs office for more information before placing your order.

All orders placed via ChristyNg.com are shipped out via DHL eCommerce

 

Estimated Delivery Time

West Malaysia is 2 - 3 working days upon fulfilment of order.

East Malaysia is 5 -10 working days upon fulfilment of order.

 

Please expect potential delays during festive seasons and sales promotion periods.

Please note that for all handmade custom-made items, delivery period is 4 to 6 weeks from fabrication till order receipt.

 

We do not allow refunds / exchanges for custom made items.

 

We are only able to customize shoes base on existing shoe designs and shoe lasts which we have in possession.

 

For customization of designs which are not from our existing catalogue, there will be design differences due to technical reasons & tools used for manufacturing. We are unable to replicate external designs 100% and in the event which the customer insists on fabricating their own design, this implies that the customer fully understands that the shoe fabricated will not be 100% identical from design proposed.

 

All sales are FINAL. No refunds will be entertained.

Customs or import duties are charged once the parcel reaches its destination country.

 

These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).

 

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties varies from country to country.

We accept exchanges within 14 working days for all orders.

 

Exchanges are only valid for sizing issues or manufacturer's defect.

 

Postage is to be borne by the customer in the event of an exchange.

 

All items must be returned in original condition, not worn, not washed and not changed in any way. The management of Christy Ng Sdn Bhd reserves the rights to reject any damaged or used items based on our discretion.

 

We do not accept exchanges for face masks, custom made/personalized items/sales/clearance item.

 

Returns should be sent to the following address along with proof of purchase.

Returns without proof of purchase will not be entertained

 

Christy Ng Sdn Bhd (1040088-T)

1A, JALAN 205, OFF JALAN TANDANG
SEKSYEN 51
46050 PETALING JAYA
SELANGOR, MALAYSIA

+603-8966 3800

 

We do not accept returns of online purchases at any of our retail outlets.

All returns are strictly to be made at HQ only for online purchases.

 

Upon returning your item to us, please email enquiries@christyng.com with the following information:

1) Your Name

2) Order ID

3) Reason for return

4) Tracking number

 

We will not entertain exchanges if information provided is not complete or invalid.

 

The management of Christy Ng Sdn Bhd reserves the rights to reject any returns at our sole discretion shall we find any goods returned in a damaged / altered / used condition.

 

We do not accept returns for Clearance & Sale items.

Refunds are only valid due to manufacturer's defect with the condition if request were made within 14 working days all international orders.

 

We will only issue you a refund via GIFT CARD

 

Postage is to be borne by you in the event of returning the shoes.

 

All items must be returned in original condition, not worn, not washed and not changed in any way.

 

The management of Christy Ng Sdn Bhd reserves the rights to reject any damaged or used items based on our discretion.

 

Please take noted that ALL face masks, clearance or sales items are non refundable.