- We ship worldwide via Fed Ex International Priority or Malaysia Post EMS.
- You may track your Fed Ex order here and Pos Malaysia EMS postal mail here.
- International expedited shipping will take 3-5 working days. Malaysia Post EMS will take 7 working days.
- Shipping Fees will be calculated upon checkout.
- We provide complimentary shipping to Singapore & Brunei via EMS which will take 7 working days, tracking number will be provided upon order dispatch.
- We ship to all countries except Israel & Nigeria.
- We do not accept order cancellations upon despatch of your order.
SHIPPING WITHIN MALAYSIA / DOMESTIC FULFILLMENT
- Shipping is FREE within Malaysia.
- Estimated delivery time to West Malaysia via Pos Laju is 2 - 3 working days.
- Estimated delivery time to East Malaysia via Pos Laju is 3 - 5 working days.
- Expect delays during festive periods and sales promotion period.
- We do not accept order cancelations upon despatch of your order.
CUSTOM MADE SHOES ORDER FULFILLMENT
- Please note that for all handmade custom made items, delivery period is 3 - 4 weeks from fabrication till order receipt.
- We do not allow refunds / exchanges for custom made items.
- All sales are FINAL.
CUSTOMS & IMPORT DUTIES
- Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).
- Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.