Delivery Information

INTERNATIONAL SHIPPING

  • We ship worldwide via Fed Ex International Priority or Malaysia Post EMS.
  • You may track your Fed Ex order here and Pos Malaysia EMS postal mail here
  • International expedited shipping will take 3-5 working days. Malaysia Post EMS will take 7 working days.
  • Shipping Fees will be calculated upon checkout. 
  • We provide complimentary shipping to Singapore & Brunei via EMS which will take 7 working days, tracking number will be provided upon order dispatch.
  • We ship to all countries except Israel & Nigeria.
  • We do not accept order cancellations upon despatch of your order.


  • SHIPPING WITHIN MALAYSIA / DOMESTIC FULFILLMENT
  • Shipping is FREE within Malaysia.
  • Estimated delivery time to West Malaysia via Pos Laju is 2 - 3 working days.
  • Estimated delivery time to East Malaysia via Pos Laju is  3 - 5 working days.
  • Expect delays during festive periods and sales promotion period.
  • We do not accept order cancelations upon despatch of your order.

CUSTOM MADE SHOES ORDER FULFILLMENT

  • Please note that for all handmade custom made items, delivery period is 3 - 4 weeks from fabrication till order receipt.
  • We do not allow refunds / exchanges for custom made items.
  • All sales are FINAL.


CUSTOMS & IMPORT DUTIES

  • Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).
  • Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.